Support & Help
Install the app
- iPhone / iPad (Safari): open the app, tap the Share button, then Add to Home Screen.
- Android (Chrome): open the menu (⋮), then Install app (or Add to Home screen).
- Computer (Chrome or Edge): click the install icon in the address bar, or open the menu and choose Install.
Open the app once while online so it can store itself; after that it works offline.
Back up and restore your data
Your records live only on your device, so backups matter. In the app: Profile & Settings → Backup & data.
- Choose Complete backup (records and photos). Data only does not include photos.
- Save the file somewhere safe (Files, Drive, email to yourself).
- To restore on this or another device: Restore from a backup, pick the file, read the preview, then choose Merge or Replace.
The app also keeps automatic recovery snapshots of your records (not photos) on the same device, listed under Recovery history.
Using it on a phone and a computer
There is no automatic sync: each device keeps its own data. Move data between them with a backup file as described above.
Common problems
I do not see the newest version
Open the app while online, then fully close it (on iPhone, swipe it away in the app switcher) and open it again. If a banner says Reload to update, tap it. The version number is shown next to the app name at the top.
My data disappeared
Data is stored per web address and per browser. It can vanish if browser data was cleared, if you opened a different address (for example a new domain or a different browser), or on a new device. Restore your latest backup file, or check Backup & data → Recovery history for a snapshot.
I forgot the password of an encrypted backup
It cannot be recovered. Backups are encrypted on your device with a key made from your password, and nobody else has a copy, so we cannot reset it or open the file. If you have an older plain backup or the data is still in the app, make a new backup from there. Keep passwords in a password manager.
I forgot my PIN
The PIN cannot be recovered. Clearing this site's data in your browser settings removes the lock but also erases what is stored in it, so restore from a backup file afterwards.
The app will not open, or the page is blank
Reload the page once or twice (Ctrl+Shift+R on a computer). If that does not help, fully close all tabs and windows of the site and open it again, or try a private/incognito window to check it is not stale browser data. Your records are not deleted by any of this. Only if it still fails, remove the site's service worker in your browser's developer tools (Application → Service Workers → Unregister). Do not clear all site data unless you have a backup file, because that erases your records.
Can I sync between my phone and computer?
Not automatically. Make a Complete backup on one device and restore it on the other; see “Back up and restore your data” above.
The microphone does not work
Voice input needs a supported browser, an internet connection and microphone permission, and it is not available in the Android app. Typing always works.
My photo will not upload
Use JPEG, PNG or WebP photos under 20 MB. On iPhone, if a photo is in HEIC format, pick it from the gallery (Safari converts it) or set the camera to Most Compatible.
Contact us
Email contact@vgoshinfo.com and include:
- The version number shown next to the app name.
- Your device and browser (for example "iPhone 15, Safari").
- What you did and what happened.
Please do not send health details, backup files or photos unless we ask and you choose to.